Ticket Center Services
Tickets for events in our facilities are sold through all three PCPA Box Offices; will-call services are available at the performance venue.
PCPA BOX OFFICE
1111 SW Broadway and Main
Open Monday–Saturday 10a.m.–5p.m.
The PCPA Box Office is also open two hours prior to curtain through one-half hour after curtain on performance days. Will call may be picked up in advance at this location prior to the event date.
KELLER BOX OFFICE
SW 3rd at Clay
Open two hours prior to curtain on performance days
ARLENE SCHNITZER CONCERT HALL BOX OFFICE
SW Broadway at Main Street
Open two hours prior to curtain through one-half hour after curtain on performance days
Telephone orders are accepted at the PCPA Ticket Center for hearing impaired patrons and wheelchair patrons. All other telephone sales will be handled through the contracted automated ticket agent’s telephone center (TicketsWest).
Ticket Ordering
Tickets may be put on sale for an event after the Limited License Agreement (contract) has been signed and returned with the required deposit. Ticket sales must be initiated and set up through PCPA’s Ticket Center. When the event set-up is complete, ticketing verification will be sent to you for approval. This verification must be signed and returned to the PCPA Ticket Center at least three days prior to the on-sale date. You will need to provide the following information in advance:
- Contact name, phone, fax and email
- Event name, date, time
- On-sale date and pre-sale specifics/dates (if desired)
- Ticket prices/price scales
- Coupons, discounts, group sales, specials
- Licensee ticket holds (comps, fan clubs)
- General information (running times, line-up, type of show)
- Event image and text for online use (if desired)
The Portland Center for the Performing Arts maintains full control of ticket sales and revenues for events held at its venues. All tickets must be sold at PCPA box offices or at MERC-contracted outlets.
Ticket Pricing
You will need the following information to set your ticket prices:
TICKET PRICE: This is the dollar value of each ticket. Ticket pricing will be rounded up or down to the nearest $.25. Published ticket price must include the User’s Fee.
USER’S FEE: This amount is 6% of the base ticket price with a minimum of $2.25 per ticket. Prices that are $39.75 & under are at the $2.25 rate. It is retained by MERC regardless of purchase method or location. The User’s Fee does not apply to complimentary tickets below 10% of the house or unsold tickets. The User’s Fee must be included in the advertised ticket price.
SERVICE CHARGE: This amount is added to the ticket price of all tickets sold. Service charges are paid by the ticket purchaser and retained by the outlet where tickets are purchased. Service charges for PCPA and outlet tickets range from $3.50 to $11.00 per ticket based on average ticket price. Telephone and internet orders have a higher service charge and include a per order handling charge for delivery services.
Ticketing Agency
Events with advance ticket sales, reserved or general admission seating, will be required to use PCPA's ticketing agency. Basic User’s Fee and service charges are set by the PCPA (see definitions in Pricing section); and we may set additional charges.
PCPA BUSINESS OFFICE: 503.248.4335
PCPA BOX OFFICE: 503.248.4335
PCPA BOX OFFICE FAX: 503.274.6553
PCPA BOX OFFICE E-MAIL: steph@pcpa.com
TICKETSWEST: Locations throughout Oregon and Southwest Washington. Contact: 503.224.0368
VISA/MasterCard and Checks
Licensee is responsible for the credit worthiness of all checks and credit cards. When Visa and Mastercard are used, there is a 3.5% charge to the Licensee. This amount will be invoiced at settlement. PCPA may also deduct for credit card charges and other fees charged by the selected ticketing agency.
Labor Charges
Licensee is responsible for reimbursement of ticket service labor charges which include a supervisor and seller(s). Labor charges will be invoiced on the final event settlement. (See Rental Rates/Labor Charges.)
PCPA Standard Holds
PCPA places standard seats on hold for all events. These holds include sound, VIP, general manager, wheelchair, hearing impaired, and trouble-seat locations. Maps with locations of holds will be furnished to you upon request.
Complimentary Tickets
Licensee is allowed up to 10% of seating capacity for complimentary tickets, with a maximum of 200, for promotional purposes; any comp tickets distributed exceeding 10% will be charged $2.25 each. Tickets are taken from the original manifest and signed out to the Licensee by PCPA Ticket Center. Licensee must contact the Ticket Center with the complimentary ticket orders at least 24 hours prior to pick up.
Ticket Refunds and Canceled Events
Ticket refunds will be given at the sole discretion of MERC management when it is in the best interest of retaining the public faith. This includes, but is not limited to, equipment failure, failure of the act to perform within reasonable time of the scheduled performance, and canceled events. Refunds, which include the User’s Fee and service charge, will be available at place of purchase for 60 days. After 60 days, refunds are only available through the PCPA Ticket Center. PCPA will charge the Licensee for staff to provide refunds the evening of the canceled event.
Advertising
PCPA requires that the User’s Fee be included in the total advertised ticket price and that a disclaimer “All tickets subject to service charges” be included in all advertising and publicity. PCPA also requires that the PCPA Box Office be listed in all print, radio and television advertisements.
EXAMPLE:
Tickets available at www.pcpa.com. PCPA Box Office, 1111 SW Broadway, at all TicketsWest outlets, or charge by phone 503.946.7272. All tickets subject to service charges.
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